Airports. They get worse every time I fly. Here is the story of how we got home from Vegas.
We went from this…
… to this.
We got bumped from our flight, and it was awesome.
Mike and I arrived at the Vegas airport early on Friday morning to catch our flight home. If you read my post about the party the night before, you can imagine how difficult it was for us to get to the airport by 8am. We spent an hour in the check-in line and security line and finally got to the gate.
When we got to the gate, they told us that Mike had a seat on the plane, but I was getting involuntarily bumped. They had oversold all their flights for the weekend, and the soonest they could get me on a plane was Sunday night at midnight. WHAT? After I reacted to the initial shock, I said, ok, then we need a hotel room. They said no, they don’t give hotel vouchers, and even if they did, all hotel rooms in Vegas are booked because of Spring Break.
Stunned, I said, “So you expect us to just sit in the airport for two and a half days?” “No,” he explained,” We only have one available seat on that Sunday night flight, so Mike is going to have to take his available seat now, and Charlotte has to wait.” I explained as nicely as I could that they had to give up the crack, and there was no way I was going to sit an an aiport for two and a half days, and certainly not by myself. They needed to put us on another flight, even if it is another airline.
They refused. We remained calm and tried to laugh it off. At this point, you just have to laugh or else you’ll blow a gasket.
Surely overbooking shouldn’t be legal. What if I added an overbooking plan to my business model, and the bride and groom had to wait until their wedding day to find out if they made the cut:
Charlotte: Hi Bride and Groom. I’m overbooked today, but I can fit one of you in. The Groom can have his pictures taken now. Bride, it seems that you have been bumped today.
Bride: But we don’t want pictures of just the Groom. We want pictures together!
Charlotte: Don’t worry, Bride, I can fit you in at midnight, two and a half days after your wedding. Just sit over there on that bench and wait.
Riiiiight. Never in a million years! So why can airlines get away with treating us like this?
After much negotiating, we ended up giving up Mike’s seat to one of the many people on standby. We cashed in my ticket for a refund, and spent it on a rental car. Despite our advanced flight reservations, we ended up driving ourselves back to Colorado. How’s that for bad customer service?
As annoyed as we are at US Airways and airlines in general, we actually had a great time on our road trip! The trip took us through some of the most beautiful parts of the country: The deserts of Nevada, the cliffs of Arizona, the (breathtaking) canyons of Utah, and the mountains of Colorado.
After we cashed in our tickets, we were at the point of “oh crap, what now?”
Here Mike is surfing the web on his phone for a plan.
Thank goodness the rental cars weren’t overbooked! We set out on the road.
Mike’s weird expression here is actually a yawn. It think this picture tells it all!
Five hours later, we were in Utah, and loving the view.
The best views of all were the canyons in central and eastern Utah!
We didn’t stop much, but I did lots of drive-by shooting with my pocket camera.
Is this for real??
We stayed the night in a motel near Grand Junction, in western Colorado. What a day we’d had!
When we arrived at Denver airport to pick up our luggage and car, we found a flat tire. Of course.
Mike was so funny — as I was taking pictures, he said, “At least it will be good blog material!”
“Here, take a macro of the nail in the tire!”
The happy ending was our reunion with our dog and cats!